Terms and conditions

These terms and conditions of sale are applicable for all orders placed with Creeds (Southern) Ltd whether by telephone, fax, E-mail, post or through our sales team.

Prices

All prices quoted are exclusive of VAT, which will be charged at the current rate at the time of despatch. All prices quoted over the phone are current at the time of conversation, however all goods will be invoiced at the prices ruling at date of despatch. All prices are subject to alteration without notice. Any catalogue price, quotation or estimate given by Creeds (Southern) Ltd is an invitation to the customer to place an order and is not an offer to supply goods to the customer.

Orders

No responsibility is accepted for any colours, sizes etc specified in our catalogue and all information given is for guidance only. We reserve the right to amend any specification or colours without notice. Photos on our internet site or in our catalogue are not contractual and products delivered might be slightly different than the product shown. Carriage will be free of charge for orders worth more than £60 for deliveries in England, Wales and Scotland mainland, except for items marked as ex-works in our catalogue. For offshore islands, Northern Ireland and the Republic of Ireland carriage will be charged in all cases. Whilst we have no minimum order, a handling charge of £3, in addition to carriage and packing, will be made on orders worth less than £20. Goods ordered by error by customers if accepted back for credit will incur a restocking charge of 15% of the invoice value. Goods are only accepted back at our discretion and in perfect condition, unused and clean. They must be in the same condition and packages as at the time of despatch.
Made-to-measure goods are not returnable. Measurements must always be confirmed by the customer on ordering. Creeds (Southern) Ltd cannot accept the responsibility for wrong measurements nor return made-to-measure goods when the customer has failed to confirm measurements in writing on order. Should any goods be unsuitable or faulty the customer must advise Creeds (Southern) Ltd within 7 days of delivery.

Delivery

The goods ordered will be delivered by independent carriers therefore the customer is responsible for the following:
Goods damaged in transit must be refused or immediately notified to the carrier. Failure to do so will make any claim invalid and any refund impossible. If it is impractical to examine all items on delivery, the delivery documents must be clearly marked and signed for as unexamined. Always check the number of parcels delivered before signing the carrier's documents. Should a problem occur these documents will be used as proof as to whether all items were delivered. Any delivery times quoted whether from our own premises or direct from the manufacturer's premises are given in good faith. However no liability is accepted for any loss sustained by our customer through late deliveries.

Payment and Retention of Title

Payment is strictly net 28 days from the date of invoice. We reserve the right to charge interest on overdue accounts and any further deliveries will be suspended when an account is overdue.
The title of the goods supplied shall remain with Creeds (Southern) Ltd until payment has been made in full. Risk of the goods shall pass to the customer upon delivery. Failure to pay for the goods in full will give Creeds (Southern) Ltd the right to take possession of the goods back and to dispose as necessary to recover the value of any goods outstanding.

E. and O.E.

Any error whatsoever in any prices, catalogues, quotation, invoice, other documents or product description will not be liable in any way and will be corrected as necessary.